Frequently Asked Questions

Everything you need to know about your Jo.S shopping experience.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a unique tracking number and a link to monitor your package's progress in real-time.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please visit our Returns Portal to start a request.

Do you offer international shipping?

Yes, Jo.S ships worldwide. Shipping costs and delivery times vary by destination and will be calculated automatically at checkout.

How do I know which size to choose?

Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our charts to ensure the perfect fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna.

Are your materials sustainably sourced?

At Jo.S, we are committed to ethical fashion. Over 70% of our current collection is made from organic or recycled fabrics, and we are working toward 100% by 2025.